TWO factors that have changed forwarding in India are foreign integrators and the Internet bringing transparency to supply chain operations, says International Federation of Freight Forwarders Associations (FIATA) vice president Keshav Tanna.
Mr Tanna made the comments during a panel discussion on the theme of, "Freight forwarding - evolving paradigms and embracing global best practices - at the Air Cargo India conference and exhibition in Mumbai.
"As freight forwarders, we do less of forwarding and we are now being an integrated part of the customer," said Jeena & Company partner Sam Katgara, reported the STAT Trade Times, New Bombai (Navi Mumbai).
Vishal Kashyap of DHL Global Forwarding said customers have become better informed and every customer is now a unique proposition in himself, so service providers need to offer customised services.
President of Air Cargo Agents Association of India (ACAAI), Hemant Bhatia, added that financing provided to the shipper has been one of the key changes over the last few years.
Spource : HKSG.