ATLANTA-based
United
Parcel Service (UPS) has to pay US$25 million after being accused of
making false claims for next day, overnight delivery between 2004 and 2014 to
hundreds of federal agencies.
Prosecutors
charged UPS "concealed its failure to comply with its delivery guarantees,
thereby depriving federal customers of the ability to request refunds for the
late delivery of packages," American Shipper reported.
The
department explained "the government alleged that UPS knowingly recorded
inaccurate delivery times on packages to make it appear that the packages were
delivered on time, applied inapplicable ‘exception codes" to excuse late
delivery (such as ‘security delay," ‘customer not in? or "business
closed", and provided inaccurate "on-time" performance data
under the federal contracts.
The express
carrier provides delivery services to hundreds of federal agencies via
contracts with the General Services Administration and the Defence Department's
Transportation Command.
Source :
HKSG.
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