TWO factors
that have changed forwarding in India are foreign integrators and the Internet bringing transparency
to supply chain operations, says International Federation of Freight
Forwarders Associations (FIATA) vice president Keshav Tanna.
Mr
Tanna made the comments during a panel discussion on the theme of, "Freight
forwarding - evolving paradigms and embracing global best practices - at the
Air Cargo India conference and exhibition in Mumbai.
"As
freight forwarders, we do less of forwarding and we are now being an integrated
part of the customer," said Jeena & Company partner Sam Katgara,
reported the STAT Trade Times, New Bombai (Navi Mumbai).
Vishal
Kashyap of DHL Global Forwarding said customers have become better
informed and every customer is now a unique proposition in himself, so service
providers need to offer customised services.
President of
Air Cargo Agents Association of India (ACAAI), Hemant Bhatia, added that financing
provided to the shipper has been one of the key changes over the last few
years.
Spource
: HKSG.
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