ECOMMERCE got a boost from the Covid-19 scare if the surge in online shopping posted by United Parcel Service is anything to go by, reports the Associated Press.
UPS says shipments from businesses to
US consumers soared 65 per cent in
the second quarter, helping lift the delivery giant to a US$1.77 billion profit.
In April, UPS executives thought
that online shopping would slow down after the early days of the crisis.
"Instead, we saw just the
opposite," said new
CEO Carol Tome. Consumer online
spending surged as stores closed, people sheltered at home, and the government
sent them checks, she said on a call with analysts.
The company's volume jumped 23
per cent to more than 21 million packages a day, and revenue climbed more than
13 per cent.
But while stay-at-home orders and
other restrictions to slow the spread of the new coronavirus have meant more
business for the delivery companies, it has also strained their networks and
threatened to drive up costs.
Deliveries to homes are less
lucrative - UPS domestic revenue per piece fell five per cent in the second
quarter - and they are more costly because drivers must cover more distance
between drop-offs.
UPS and rival FedEx have
responded by imposing the kind of surcharges more commonly associated with
Christmas to cover their increased spending. They have raised prices on bulky
shipments and on retailers whose volumes have risen sharply during the crisis
Ms Tome hinted that UPS could
raise prices further on big retailers - most of them are even more dependent on
online orders now because many consumers are afraid to go back inside stores.
"While retailers may squawk
at price increases that come their way, large retailers have a way to spread
that across (many items they sell) and nobody knows," she said.
Ms Tome, 63, is a former chief
financial officer at Home Depot and longtime UPS board member who became CEO on
June 1. In her first earnings call with investors, she hinted at changes at the
113-year-old company.
She suggested that in the past
UPS chased volume instead of profits and "over-engineered" things by,
for example, offering too many services that complicated the company's
operations and confused customers.
Second quarter profit at the Atlanta-based
company was up five per cent from year-ago earnings of $1.69 billion.
Revenue rose more than 13 per
cent, to $20.46 billion, easily beating the $17.34 billion average forecast
from Zacks Investment
Research.
Helane
Becker, an analyst at financial-services firm Cowen, predicted UPS will do well in the third quarter, but
she said UPS will be challenged to handle rising e-commerce volume during the
peak shipping season before Christmas.
"The solution may be
increased surcharges to limit volumes during peak, which again would be
positive as UPS looks to improve margins of residential delivery," Ms
Becker wrote in a note to clients. "Another solution would be to limit the
amount of low margin volume it accepts."
Source : HKSG.
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