MEDITERRANEAN
Shipping Company (MSC) has upgraded its
e-business platform myMSC with the addition of a new online Instant Quote function. Customers wishing to use this tool will
be able to quickly and easily get real-time shipping rates for container
bookings.
Currently, the majority of MSC's
bookings are carried out offline, and it can take some time to complete a
booking. Using Instant Quote, customers can generate an online quote in less
than a minute, with just a few simple clicks, 24/7
online.
Customers then have the option to
instantly complete the booking with the generated quote on myMSC. Alternatively, they can save the quote or forward
it to multiple contacts for booking at a later stage. The automated quote
generation also reduces room for human error, further improving the efficiency
of the process.
The Instant Quote function is
currently only available for shipping trade routes from North America to Europe
and from Asia to Europe, with plans for the addition of more trades over the
course of 2020.
"The Covid-19 pandemic has
accelerated the trend towards digitalisation within the industry and the
importance of engaging customers through multiple platforms, including through
e-business. As such, this upgrade of myMSC is a clear illustration of our
continuing efforts to invest in digital business transformation with the aim to
improve efficiency and transparency, and to give our customers more
options," said Andre Simha, chief digital & information officer.
The launch of Instant Quote is
expected to significantly boost the number of MSC's online bookings, and
further unlock the value of myMSC as an e-business platform for customers.
Customers will first need to
login to myMSC at myMSC.com, or to sign up for an account if they do not have
one yet. Upon login either through the desktop version or the myMSC iOS/Android
app, customers can access the Instant Quote function.
By selecting the starting and
ending points of the shipment and the equipment size, customers can see the
options for shipping rates. Details such as the shipping window, estimated
transit time, routing and the charges included in the quotation will be clearly
displayed.
The tool can be used for bookings
of standard-sized (20 and 40 feet) and High Cube (40 and 45 feet) dry
containers. For locations where intermodal services are available, customers
can opt for end-to-end rates from the origin to destination.
MSC has ensured a seamless
integration of the Instant Quote function into myMSC, and a smooth overall user
experience for customers. This new function adds on to the list of e-business
tools available in myMSC, such as ability to do e-bookings, retrieval of
documents such as booking confirmations and arrival notices, oversight of bookings
via a dashboard, creation and submission of shipping instructions, submission
of Verified Gross Mass
(VGM), tracking of shipments
and receiving of notifications.
For more information on MSC's
Instant Quote tool: www.msc.com/ebusiness.
Source : HKSG.
Tidak ada komentar:
Posting Komentar