[070613.EN.SEA] Coscon Makes Vow To Consumers In 5 Specific Service Improvement Areas

COSCON introduced targets in five areas of service improvement in China on June 1, including space booking, release of empty containers, issuance of bills of lading, invoicing and dispute resolution to provide a clear standard for its services to customers.

The carrier also plans to apply similar service standards to America, Europe, the Asia Pacific and other regions of the world in the future.

The Coscon statement pledges to confirm space booking of regular dry boxes within two hours during working days. Empty containers will be provided to customer in 48 hours after equipment interchange receipt (EIR) has been printed out.

The carrier also promised that bills of lading and invoices will be available within one working day after shipments have been loaded onboard. As for resolution of disputes, Cosco pledges a solution for those over invoices within five working days and for other commercial ones of clear facts within seven working days.

Coscon's capacity has exceeded 800,000 TEU. Last year, it became the fifth largest carrier in the world with a shipment volume of over eight million TEU.

Coscon said in it press release that it has been devoted to enhancement of customer service by optimising their shipping products and improving their management.

Source : HKSG, 07.06.13.