SHIPPING lines are facing increasingly angry
customers as rates continue to soar and service levels plunge and many are
noting their frustrations on LinkedIn as the debate over whether carriers are
profiteering rumbles on.
In one typical example, the international transport manager
for a furniture company claims accountability and reliability are now a
"thing of the past", while playing the blame game is the new top
trend.
The manager notes that shipping lines "wipe their
hands of responsibility" as soon as the cargo is in a port: "Trucker
capacity isn't their problem, gate hours isn't their issue, equipment
availability is not for them to manage".
She added: "I've never seen a more disconnected
business practice than what we are seeing now. Treating the customer as though
they are to blame for the broken movement of freight."
Mounting anger could see shipping lines being forced to
change course, reports The Loadstar, UK.
Source : HKSG.
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