[100321.EN.AIR] Shot In The Arm For Embattled Air Cargo Handlers To Digitise

EMBATTLED cargo handlers can introduce increased efficiencies into their processes with two technology companies partnering to provide a pay-as-you-go solution.

Hermes Logistics Technologies (HLT) has introduced Nallian's landside management applications into its New Generation Ecosystem.

HLT customers will be able to use a slot-booking app that connects handlers, freight forwarders and hauliers to coordinate pick up and drop off times, which should cut wait times and level out busy times. The platform will also have a mobile acceptance and delivery app for drivers, allowing them to see booking slots and enable real-time registration, reports UK's The Loadstar.

"We have noticed that handlers are more open than anyone else to digital solutions," explained Steven Polmans, chief customer officer of Nallian. "Their biggest challenge is digitisation, but they are very responsive.

"Digitisation is like eating an elephant - you have to do it piece by piece, so apps, delivered one by one, help you grow a digital mindset."

Yuval Baruch, CEO of HLT, said there had been a "clear request" for slot bookings, but that was "just one element of landside management".

He said: "Our customers are not the strongest part of the supply chain, so our strategic view was, what could we do with our systems to help make them stronger? It's all about service, management and enabling them to be an informed partner to the airlines."

"HLT launched its Next Gen system last year, which already has "buy-in from some interesting leading companies", said Mr Baruch.

One senior cargo handler said he welcomed the move - although he added that the app "doesn't look like anything new or earth-breaking to me".

He said: "Landside systems have been around for years, especially at Amsterdam and Brussels Airport. It's a truck queue system. But it's still nice to see things being developed and adopted."

Recent congestion across European and US airports have put a spotlight on handlers recently. While digitisation is one route to more efficient processes, there is some 'lower hanging fruit', claim handlers, who want to see a better understanding of the words 'transit shed' from forwarders.

Some handlers claim forwarders see them as little more than an airport warehousing and storage facility, and that pick-ups at weekend and evenings would result in less congestion.

But one forwarder said: "Most people prefer daytime working, so it's unlikely to change, and it's the way it has been for the last few decades. We need to break habits and try a more collaborative approach."

Source : HKSG / Photo : Nallian..