CHINA State Post Bureau says its study showed that the
average package delivery speed in China's express sector had shortened by 5.5
hours from 2011's 60.5 hours to 55 hours, Xinhua reports.
The results of China Post's express industry survey on 11
major companies in 50 major cities, examining sorting, transport, and
distribution and time spent, also showed that speed was the biggest customer
concern, followed by price, network coverage and service quality.
Still, different users have different issues in choosing
an express company. Individual users tend to care more about network coverage,
while speed and security loom larger with corporate users.
China State Post Bureau director Liu Liangyi said
consumer's demand has diversified as the ties between express service and
people's daily life grow closer. Express companies have to offer a more
diversified spectrum of services to cater varied needs.
Source : HKSG.
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